Tipping the Scale: Balancing the Interests of Fans and Events

Speakers: Jan van Casteren (CEO / TicketSwap), Saagar Bains (VP Product / DICE), Alberto Centeno (CEO / Fourvenues), Joost Aanen (Co-Founder / Weeztix)

Moderator: Robyn van Gorsel (Freelance Music Journalist)

In today’s saturated live music and events landscape, building and maintaining fan trust has become more important than ever. As audiences become increasingly selective about where they spend their time and money, every decision matters: from ticket pricing and perceived value to policies, restrictions and overall fan experience.

This panel explores the delicate balance between commercial success and long-term audience loyalty. How do you align pricing with both market demand and fan expectations? When do operational controls and anti-fraud measures start to impact trust and community sentiment? And how can events remain financially sustainable without compromising the experience fans expect?

Bringing together leaders from across the live entertainment ecosystem, the conversation dives into the evolving relationship between fans and events in an increasingly competitive market. Expect practical insights, honest perspectives and strategies for building sustainable growth while keeping audiences engaged, respected and loyal.

ADE x TicketSwap Global Promoter Hub

Conference FAQ

The ADE Pro Pass  provides access to our complete conference program. As well as:

+ Year round access to ADE Pro's networking platform & database
+ Join dedicated networking events and sessions
+ Access to all official ADE Business Hubs
+ Access to the complete festival program (limited capacity at venues)
+ Access to the Arts & Culture program (limited capacity at venues)
+ Receive the official ADE bag

We do not sell ADE Conference only or Day Passes. The only way to get access to the ADE Pro Conference is the ADE Pro Pass.

✓ Valid all five days

ADE Pro conference takes place from Wednesday through Saturday, but the ADE Pro Pass benefits go well beyond those four days. The ticket grants access to ADE’s full offering, including all conference programs as well as all ADE Festival and Arts & Culture events* — read on below to get an impression of everything included with your ADE Pro Pass.

✓ Full access to all conference keynotes, panels and locations


ADE Pro is the ultimate business and inspiration gathering for the electronic music industry. The four-day conference returns to live action at our iconic home base Felix Meritis and features dedicated programming at the forefront of our industry. In addition, ADE will also continue to host conference programs dedicated to young creators and aspiring professionals.

✓ Year round access to ADE Pro's networking platform & database


Get a head start on connecting with fellow music professionals and companies with the ADE Pro networking database, available throughout the year. The online networking tool enables you to find and connect with all ADE Pro delegates, showcase your business with a dedicated profile page, plan meetings during ADE and much more. Over 50.000 messages are being sent on the platform yearly, with new professional connections being made on the regular.

✓ Join dedicated networking events and sessions


With over 11.000 music professionals from around the globe gathering in Amsterdam, you’re almost guaranteed to find who you need. An abundance of networking events and opportunities with fellow ADE delegates and industry leaders provides an advantageous base for dealmaking and career advancement.

✓ Access to all official Business Hubs


Whether you’re planning a meeting with fellow delegates, looking for a comfortable spot to work or simply want to hang out between conference events, your ADE Pro Pass grants access to all of ADE’s official Business Hubs.

✓ Access to the complete ADE Festival and Arts & Culture program*


With the entirety of ADE Festival and ADE Arts & Culture accessible with the ADE Pro Pass, your ticket enables you to explore the full spectrum of electronic subgenres in over 300 of Amsterdam’s finest music and nightlife spaces — with 3.300+ artists performing at 1.200+ events during five days and nights.

* Limited capacity at high-demand venues – read more at our FAQ.

✓ Receive the official ADE 2026 Bag


Your ADE Pro Pass comes with the limited edition ADE 2026 Bag, an ADE Pro Pass exclusive included with your ticket.

✓ And many more Pro Pass benefits


ADE Pro Pass holders receive 7 days free access to all 250 Basic-Fit clubs across the Netherlands.
ADE Pro Pass holders can claim a free eSIM with unlimited data for one week during ADE.
Exclusive to all ADE Pro Pass buyers, GVB offers public transport, free of charge, for five whole days

Our conferences are accessible for all ages in general. Do note that when alcoholic beverages are served, access can be denied.

If you want to apply for ADE 2027, you can fill in the form here. If you're interested in contributing to ADE Pro or Lab, whether through a keynote, panel, workshop, or proposal for a relevant speaker or topic, we’re open to ideas with clear focus and industry value.

Info & Ticket Desks for picking up your personal ADE Pro Pass badge & wristband


Felix Meritis (outside)
Address: Keizersgracht 324, 1016EZ Amsterdam

Tuesday October 20: 14:00 to 20:00
Wednesday
October 21: 09:00 to 20:00
Thursday
October 22: 09:00 to 20:00
Friday
October 23: 09:00 to 20:00
Saturday
October 24: 10:00 to 20:00
Sunday
October 25: CLOSED

~ The best location for collecting your accreditation when you want to visit the ADE Pro Conference immediately after pick up.


Stromma - Pier 6 | Central Station
Address: Damrak 16, 1012 LH Amsterdam

Tuesday October 20: 10:00 to 22:00
Wednesday
October 21: 09:00 to 22:00
Thursday
October 22: 09:00 to 22:00
Friday
October 23: 09:00 to 22:00
Saturday
October 24: 09:00 to 22:00
Sunday
October 25: 12:00 to 18:00

~ This Info & Ticket desk is the most convenient location for people who'd like to pick up their accreditation right after arriving in Amsterdam at the central train station.


NOTE

Please be aware that your e-ticket is strictly personal and non-transferable. It is mandatory to show your ID/passport during pick-up. Your items cannot be picked up by someone else.

Also, don’t forget to complete your profile details before ADE, to make sure we have the right information to prepare your personal badge.

Haven't received your ticket(s) or cannot find them? You can easily find them by following the steps on this page.

NOTE: This leads you to a page of the Weeztix website, where you can find your ADE passes, as well as some ADE festival tickets - only if the tickets of the event are sold via ticket provider Weeztix.

If you are stil unable to find your festival ticket(s), please contact the individual festival event organizers.

If you are still unable to find your Pro Pass, please contact us at [email protected].

Scrolling through ADE’s festival page can often feel overwhelming, with takeovers happening across the city at all hours. Together with EY, we’re introducing the ADE Assistant, a tool built into the ADE web app that considers the human factors behind your ideal night out: vibe, energy, timing, venue size and a range of personal preferences that you can define on a spectrum- from niche to mainstream and every shade in between.

Discover your new Favorites with the ADE Assistant.

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